Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support.

Personal Information

• Name and contact information (email, phone number, address)
• Company information and job title
• Account credentials and preferences
• Payment and billing information
• Communication records and support interactions

Usage Information

• Log data (IP address, browser type, access times)
• Device information and operating system
• Service usage patterns and preferences
• Security and monitoring data
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our services:

• Deliver and maintain our security monitoring services
• Process transactions and manage your account
• Provide customer support and respond to inquiries
• Send important service updates and notifications
• Improve our services and develop new features
• Ensure security and prevent fraud
• Comply with legal obligations

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our platform, conducting business, or serving our users. These parties agree to keep your information confidential.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• End-to-end encryption for data transmission
• Secure data storage with access controls
• Regular security audits and assessments
• Employee training on data protection
• Incident response and breach notification procedures
• Compliance with industry security standards

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

When we no longer need your personal information, we will securely delete or anonymize it in accordance with our data retention policies.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Restriction: Request restriction of processing
• Objection: Object to certain types of processing
• Withdrawal: Withdraw consent where applicable

To exercise these rights, please contact us using the information provided in the Contact section below.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. These technologies help us:

• Remember your preferences and settings
• Analyze how you use our services
• Improve our platform performance
• Provide personalized content and features
• Ensure security and prevent fraud

You can control cookie settings through your browser preferences, but disabling cookies may affect the functionality of our services.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.

When we transfer personal information from the European Economic Area (EEA) to other countries, we use standard contractual clauses and other appropriate safeguards to ensure adequate protection.

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Compliance and Regulations

We comply with applicable data protection laws and regulations, including:

• General Data Protection Regulation (GDPR)
• California Consumer Privacy Act (CCPA)
• Health Insurance Portability and Accountability Act (HIPAA)
• Other applicable regional and national privacy laws

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

For EU residents, you also have the right to lodge a complaint with your local data protection authority if you believe we have not handled your personal information in accordance with applicable law.